Privacy Policy

Collecting Personal Information

This privacy notice aims to give you information on how we collect and process your personal data through your use of the Site and Services, including any data you may provide through the Site and when you are using our Services.

If you have any questions about this privacy notice, including any requests to exercise your legal rights set out below, you can contact us

Controller
Convexity Coaching is the controller and responsible for your personal data (collectively referred to as “I”, “we”, “us” or “our” in this privacy notice).

The purpose of this privacy policy is to inform users of the following:

• The personal data we collect
• How this data is used
• Who has access to the data
• The rights of our users

Personal Data we collect

In order to give you the best possible experience when working with Convexity Coaching, we automatically collect & store information when you contact & work with us.

We currently collect and process the following information:

• Contact information. Data such as name, email address, physical address, number or other contact information
• Characteristics
• Search queries & FAQs. We collate FAQs that we receive from our clients & enquiries to help us provide the best possible service.
• Payment records (invoices, transactions)

Cookies

Our website may use cookies to enhance user experience. Cookies are small pieces of data stored on a user's device by a web browser. While cookies themselves do not contain personal information, they may be linked to personal data that we collect and process.

We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
• Analytical Cookies: These cookies allow us to analyse how users interact with our website, including which pages are visited most often and how users navigate our site. This information helps us improve our website and tailor our services to better meet user needs.
• Marketing Cookies: We may use marketing cookies to track user activity across different websites, allowing us to display targeted advertisements that are relevant and engaging to individual users.

By using our website, you consent to the use of cookies in accordance with this Privacy Policy. You can control and manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website and your user experience.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You are enquiring about coaching with us.
• You are an active coaching client.
• You have purchased one of our online courses.
• You have enquired about booking Cameron or another of employees for an event.
• You are booked in for a training event.
• You are attending one of our events or online courses.
• We also receive personal information indirectly, from the following sources in the following scenarios:
• Social Media & websites – we may be conducting research & store public information from social media accounts, websites and other avenues.

We use the information that you have given us to ensure that we are providing you with the best possible service. Your personal information enables us to contact you, refer you onto other members both working alongside Convexity Coaching & provide services effectively.

Under the EU General Data Protection Regulation (EU GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at cameron@convexitycoaching.com

How we store your personal information

To keep your personal information secure, we communicate our privacy and guidelines to all future Convexity Coaching employees and strictly enforce privacy safeguards within the company. Your information is stored securely on our main database, or on third party websites such as Cal.com & Thinkific

We keep contact information & characteristics for as long as is necessary or appropriate in accordance with this privacy policy. We will then dispose of your information by removing your profile from our database along with any personal records.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via one of the channels listed in the footer of this website if you wish to make a request.

Complaints

You have the right to file a complaint with the Dutch Data Protection Authority. You can do this by clicking here .

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